MLA
Del Vecchio, Pasquale, and Valentina Ndou. "Customers Knowledge and Relational Marketing: A Web 2.0 Perspective." Successful Customer Relationship Management Programs and Technologies: Issues and Trends, edited by Riyad Eid, IGI Global, 2012, pp. 131-144. https://doi.org/10.4018/978-1-4666-0288-5.ch010
APA
Del Vecchio, P. & Ndou, V. (2012). Customers Knowledge and Relational Marketing: A Web 2.0 Perspective. In R. Eid (Ed.), Successful Customer Relationship Management Programs and Technologies: Issues and Trends (pp. 131-144). IGI Global. https://doi.org/10.4018/978-1-4666-0288-5.ch010
Chicago
Del Vecchio, Pasquale, and Valentina Ndou. "Customers Knowledge and Relational Marketing: A Web 2.0 Perspective." In Successful Customer Relationship Management Programs and Technologies: Issues and Trends, edited by Riyad Eid, 131-144. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-0288-5.ch010
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