Cyber Conflict and Management

Cyber Conflict and Management

Kumi Ishii (Western Kentucky University, USA) and Brittany R. Black (Western Kentucky University, USA)
Copyright: © 2012 |Pages: 8
DOI: 10.4018/978-1-4666-0315-8.ch089


With the diffusion of networked technology in our society, online communication has become an integral part of daily life, and conflict no longer occurs only in face-to-face (FtF) contexts. Many people experience cyber conflict (i.e., a perceived incompatibility of goals among two or more cyber parties over computer-mediated communication (CMC) or online communication) and manages it online. While research in this significant and emerged topic is scattered across contexts and disciplines, this chapter provides preliminary knowledge by discussing the antecedents and outcomes of cyber conflict as well as factors that affect cyber conflict management. The chapter also offers future research directions.
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Cyber Conflict

As stated above, it is acknowledged that CMC increases task and relational conflicts overall (Krebs, Hobman, & Bordia, 2006; Mortesen & Hinds, 2001; Polzer et al., 2006). In the following subsections, we will introduce some factors associated with cyber conflict.

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