Danish eGovernment Success Factors: Strategies and Good Practice Examples

Danish eGovernment Success Factors: Strategies and Good Practice Examples

Morten Meyerhoff Nielsen (Danish Technological Institute, Denmark)
DOI: 10.4018/978-1-60960-489-9.ch013

Abstract

As illustrated by the specific eGovernment strategies, initiatives and good practice examples Danish authorities, at all levels of government, posses a number of strengths equipping them well for further digitisation and a move to Government 2.0. Strengths which include: Well developed strategies, goals and activities; single point of entry initiatives; attended and aligned development, common standards and enterprise architecture; joint development, strategies, corporation and marketing; guidelines and methodologies developed specifically to optimise the use of ICT etc.
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Introduction

Over the years, digitisation has become a natural part of providing services throughout the public sector. Many elements of the actual production and provision of services and communication between citizens, businesses and the public sector have become electronic. A consequence of this development is that ongoing efforts need alignment with emerging and future challenges. This alignment is needed to fully exploit the possibilities arising from, and within, an increasingly digitalised society. In this context, Denmark has in the last decade repeatedly been highlighted as one of the most advanced examples in the world of eGovernment and technology use in the public sector - including good rankings in various Eurostat statistics, European Commission benchmarking (see Table 1), a second position on the 2005 and 2008 United Nations eGovernment Readiness Ranking etc.

Table 1.
Selected ICT and eGovernment statistics and rankings for Denmark and EU27 (2009) (Eurostat (2010))
Denmark 2009EU27 2009Ranking
Total DSL coverage (as % of total population)100.094.01
3G coverage (as % of total population)99.5*N/A2
% of population who regularly use the internet (min. once a week)82604
% of population who use the internet daily (daily or almost daily)72483
% of population who have never used the internet11303
% of households with broadband connection76563
% of enterprises with (fixed) broadband connection808317
% basics public services for citizens fully available online756611
% of basic public services for enterprises fully online100861
% of population using eGovernment services67301
% of publication using eGovernment services for returning filled in forms33131
% of enterprises using eGovernment services90714
% of enterprises using eGovernment services for returning filled in forms66558

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