Design Considerations for a Corporate Cloud Service Catalog

Abstract

This chapter will focus on building an end user service cloud catalog which will bridge the gap from the design requirements to the technology delivery organization. Once in the hands of IT, a more traditional service catalog can be used to leverage the service orchestration and delivery components. The author examines designing, building, and reviewing the impact of a more end user focused service catalog. Success will be measured by reviewing the business metrics in order to show the criticality of great design techniques and using familiar models like e-commerce.