MLA
Green, Gina C., et al. "Developer-Driven Quality: Guidelines for Implementing Software Process Improvements." Measuring Information Systems Delivery Quality, edited by Evan Duggan and Johannes Reichgelt, IGI Global, 2006, pp. 181-200. https://doi.org/10.4018/978-1-59140-857-4.ch008
APA
Green, G. C., Collins, R. W., & Hevner, A. R. (2006). Developer-Driven Quality: Guidelines for Implementing Software Process Improvements. In E. Duggan & J. Reichgelt (Eds.), Measuring Information Systems Delivery Quality (pp. 181-200). IGI Global. https://doi.org/10.4018/978-1-59140-857-4.ch008
Chicago
Green, Gina C., Rosann W. Collins, and Alan R. Hevner. "Developer-Driven Quality: Guidelines for Implementing Software Process Improvements." In Measuring Information Systems Delivery Quality, edited by Evan Duggan and Johannes Reichgelt, 181-200. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59140-857-4.ch008
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