Discovering Knowledge Channels in Learning Organization: Case Study of Jordan

Discovering Knowledge Channels in Learning Organization: Case Study of Jordan

Maha T. El-Mahied (The Arab Academy for Banking and Financial Services, Jordan), Firas Alkhaldi (The Arab Academy for Banking and Financial Services, Jordan) and Evon M. O. Abu-Taieh (The Arab Academy for Banking and Financial Sciences, Jordan)
DOI: 10.4018/978-1-60566-616-7.ch013
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Abstract

The aim of this research is to discover the knowledge channels in the learning organization in Jordan. The research studied three aspects of the trusted knowledge channels: first studied the worker perspective and understanding of the TRUST issue. Second the research studied the worker perspectives of the knowledge channels, finding that the worker consider boss, colleague, and assistant as the most important sources of knowledge in the organization. Third the research studied how the organization by providing the right environment will encourage knowledge sharing. For the organization to foster the proper channels, the organization must know that “it takes two to tango”. In other words the organization must take the initiative to set the proper channels. Finally this chapter proposes a model that represents the knowledge channels in the learning organization.

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