MLA
Riley, Francesca Dall’Olmo, Daniele Scarpi and Angelo Manaresi. "Drivers and Barriers to Online Shopping: The Interaction of Product, Consumer, and Retailer Factors." Electronic Commerce: Concepts, Methodologies, Tools, and Applications. IGI Global, 2008. 1701-1715. Web. 11 Dec. 2019. doi:10.4018/978-1-59904-943-4.ch134
APA
Riley, F. D., Scarpi, D., & Manaresi, A. (2008). Drivers and Barriers to Online Shopping: The Interaction of Product, Consumer, and Retailer Factors. In A. Becker (Ed.), Electronic Commerce: Concepts, Methodologies, Tools, and Applications (pp. 1701-1715). Hershey, PA: IGI Global. doi:10.4018/978-1-59904-943-4.ch134
Chicago
Riley, Francesca Dall’Olmo, Daniele Scarpi and Angelo Manaresi. "Drivers and Barriers to Online Shopping: The Interaction of Product, Consumer, and Retailer Factors." In Electronic Commerce: Concepts, Methodologies, Tools, and Applications, ed. Annie Becker, 1701-1715 (2008), accessed December 11, 2019. doi:10.4018/978-1-59904-943-4.ch134
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