MLA
Cater-Steel, Aileen, and Mark Toleman. "Education for IT Service Management Standards." Selected Readings on Information Technology Management: Contemporary Issues, edited by George Kelley, IGI Global, 2009, pp. 293-306. https://doi.org/10.4018/978-1-60566-092-9.ch017
APA
Cater-Steel, A. & Toleman, M. (2009). Education for IT Service Management Standards. In G. Kelley (Ed.), Selected Readings on Information Technology Management: Contemporary Issues (pp. 293-306). IGI Global. https://doi.org/10.4018/978-1-60566-092-9.ch017
Chicago
Cater-Steel, Aileen, and Mark Toleman. "Education for IT Service Management Standards." In Selected Readings on Information Technology Management: Contemporary Issues, edited by George Kelley, 293-306. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-092-9.ch017
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