The Effects of Information Quality on Supply Chain Performance: New Evidence from Malaysia

Abstract

This paper introduces how information quality plays an important role in a supply chain performance. In order to make smarter use of global resources, the companies should pay attention to the quality of information to provide better services to their customers. This paper examines the factors influencing information quality and investigates the influences of information quality on supply chain performance. The information quality is classified into four types: accuracy, completeness, consistency and timeliness. The influencing factors include technological, organizational, and environmental characteristics. Supply chain performance is measured based on financial and non-financial indices. It can be found that the extent of information quality will increase supply chain performance and the extent of information quality is influenced by technological, organizational and environmental characteristics. The authors hope to understand the factors that influence information quality towards better supply chain performance will not only inform researchers of a better design for studying information quality but also assist in the understanding of intricate relationships between different factors.