MLA
Jih, Wen-Jang, et al. "Effects of Web-based Customer relationship management on Customer Satisfaction: A Structural Equation Modeling Analysis." E-Business Models, Services and Communications, edited by In Lee, IGI Global, 2008, pp. 305-323. https://doi.org/10.4018/978-1-59904-831-4.ch014
APA
Jih, W., Lee, S., & Tsai, Y. (2008). Effects of Web-based Customer relationship management on Customer Satisfaction: A Structural Equation Modeling Analysis. In I. Lee (Ed.), E-Business Models, Services and Communications (pp. 305-323). IGI Global. https://doi.org/10.4018/978-1-59904-831-4.ch014
Chicago
Jih, Wen-Jang, Su-Fang Lee, and Yuan-Cheng Tsai. "Effects of Web-based Customer relationship management on Customer Satisfaction: A Structural Equation Modeling Analysis." In E-Business Models, Services and Communications, edited by In Lee, 305-323. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-831-4.ch014
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