MLA
Gronlund, Ake. "Electronic Government - Efficiency, Service Quality and Democracy." Electronic Government: Design, Applications and Management, edited by Åke Grönlund, IGI Global, 2002, pp. 23-50. https://doi.org/10.4018/978-1-930708-19-8.ch002
APA
Gronlund, A. (2002). Electronic Government - Efficiency, Service Quality and Democracy. In Å. Grönlund (Ed.), Electronic Government: Design, Applications and Management (pp. 23-50). IGI Global. https://doi.org/10.4018/978-1-930708-19-8.ch002
Chicago
Gronlund, Ake. "Electronic Government - Efficiency, Service Quality and Democracy." In Electronic Government: Design, Applications and Management, edited by Åke Grönlund, 23-50. Hershey, PA: IGI Global, 2002. https://doi.org/10.4018/978-1-930708-19-8.ch002
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