MLA
Lichtenstein, Sharman, et al. "Email and Knowledge Creation: Supporting Inquiring Systems." Inquiring Organizations: Moving from Knowledge Management to Wisdom, edited by James Courtney, et al., IGI Global, 2005, pp. 89-108. https://doi.org/10.4018/978-1-59140-309-8.ch005
APA
Lichtenstein, S., Parker, C. M., & Cybulski, M. (2005). Email and Knowledge Creation: Supporting Inquiring Systems. In J. Courtney, J. Haynes, & D. Paradice (Eds.), Inquiring Organizations: Moving from Knowledge Management to Wisdom (pp. 89-108). IGI Global. https://doi.org/10.4018/978-1-59140-309-8.ch005
Chicago
Lichtenstein, Sharman, Craig M. Parker, and Margaret Cybulski. "Email and Knowledge Creation: Supporting Inquiring Systems." In Inquiring Organizations: Moving from Knowledge Management to Wisdom, edited by James Courtney, John D. Haynes, and David Paradice, 89-108. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-309-8.ch005
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