End-User Computing Success Measurement

End-User Computing Success Measurement

Conrad Shayo (California State University, San Bernardino, USA) and Ruth A. Guthrie (California State Polytechnic University, Pomona, USA)
DOI: 10.4018/978-1-59140-553-5.ch185
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End-user computing (EUC) is the optional development of computer applications and models by personnel (individuals or groups) outside the MIS department. The emergence of EUC in the 80s and early 90s can be traced to the proliferation of computers, increased organizational computing needs, more sophisticated user application development tools coupled with higher computer and information literacy among staff and professional workers. Prior to the arrival of personal computers and graphical user interfaces, end users relied on data processing (now information technology) personnel to assist in meeting their information needs (Inman, 1986). Programming a mainframe was beyond the skills of most workers.

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