MLA
Shayo, Conrad and Ruth A. Guthrie. "End-User Computing Success Measurement." Encyclopedia of Information Science and Technology, First Edition, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2005, pp. 1045-1051. http://doi:10.4018/978-1-59140-553-5.ch185
APA
Shayo, C., & Guthrie, R. A. (2005). End-User Computing Success Measurement. In Khosrow-Pour, D.B.A., M. (Ed.), Encyclopedia of Information Science and Technology, First Edition (pp. 1045-1051). IGI Global. http://doi:10.4018/978-1-59140-553-5.ch185
Chicago
Shayo, Conrad, and Ruth A. Guthrie. "End-User Computing Success Measurement." In Encyclopedia of Information Science and Technology, First Edition. edited by Mehdi Khosrow-Pour, D.B.A., 1045-1051. Hershey, PA: IGI Global, 2005. http://doi:10.4018/978-1-59140-553-5.ch185
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