MLA
Leenes, Ronald E. "The Enschede Virtual Public Counter: Ole 2000 - A Case Study." Electronic Government: Design, Applications and Management, edited by Åke Grönlund, IGI Global, 2002, pp. 205-225. https://doi.org/10.4018/978-1-930708-19-8.ch010
APA
Leenes, R. E. (2002). The Enschede Virtual Public Counter: Ole 2000 - A Case Study. In Å. Grönlund (Ed.), Electronic Government: Design, Applications and Management (pp. 205-225). IGI Global. https://doi.org/10.4018/978-1-930708-19-8.ch010
Chicago
Leenes, Ronald E. "The Enschede Virtual Public Counter: Ole 2000 - A Case Study." In Electronic Government: Design, Applications and Management, edited by Åke Grönlund, 205-225. Hershey, PA: IGI Global, 2002. https://doi.org/10.4018/978-1-930708-19-8.ch010
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