Enterprise Architecture as an Enabler for E-Governance: An Indian Perspective

Abstract

E-governance in India is different from those in developed countries due to the peculiarities in administrative structure, geo-political and organizational culture, and process management. U.S., UK, and Denmark have effectively used enterprise architecture frameworks for e-governance implementation. In this chapter, we analyze how enterprise architecture concepts and methodology can be used to implement an efficient and effective e-governance system for citizen services administration by the Government of India. There are several enterprise architecture frameworks like Zachman framework, FEA CRM, TOGAF, DODAF, etc. We have based our analysis on the Zachman framework due to its simplicity and since most of the other frameworks have either been guided by or derived from it. We develop a framework to be applicable to the Indian initiatives and identify how it can guide the e-governance implementation in India and facilitate solving the traditional problems associated with the governance system in India through better processes.