MLA
Chan, Joseph O. "An Enterprise Model for Customer-Centric Knowledge Management and Knowledge-Oriented Customer Relationship Management." Supply Chain Management: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2013, pp. 394-413. http://doi:10.4018/978-1-4666-2625-6.ch024
APA
Chan, J. O. (2013). An Enterprise Model for Customer-Centric Knowledge Management and Knowledge-Oriented Customer Relationship Management. In Management Association, I. (Eds.), Supply Chain Management: Concepts, Methodologies, Tools, and Applications (pp. 394-413). IGI Global. http://doi:10.4018/978-1-4666-2625-6.ch024
Chicago
Chan, Joseph O. "An Enterprise Model for Customer-Centric Knowledge Management and Knowledge-Oriented Customer Relationship Management." In Supply Chain Management: Concepts, Methodologies, Tools, and Applications. edited by Information Resources Management Association, 394-413. Hershey, PA: IGI Global, 2013. http://doi:10.4018/978-1-4666-2625-6.ch024
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