MLA
Ng, Celeste See-pui. "Enterprise Resource Planning Maintenance Concepts." Encyclopedia of Information Science and Technology, First Edition, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2005, pp. 1095-1101. http://doi:10.4018/978-1-59140-553-5.ch193
APA
Ng, C. S. (2005). Enterprise Resource Planning Maintenance Concepts. In Khosrow-Pour, D.B.A., M. (Eds.), Encyclopedia of Information Science and Technology, First Edition (pp. 1095-1101). IGI Global. http://doi:10.4018/978-1-59140-553-5.ch193
Chicago
Ng, Celeste See-pui. "Enterprise Resource Planning Maintenance Concepts." In Encyclopedia of Information Science and Technology, First Edition. edited by Mehdi Khosrow-Pour, D.B.A., 1095-1101. Hershey, PA: IGI Global, 2005. http://doi:10.4018/978-1-59140-553-5.ch193
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