MLA
Tinnila, Markku, and Theresa Lauraeus-Niinivaara. "Envisioning the Future of a Multi-Channel World By 2020." Managing Business in a Multi-Channel World: Success Factors for E-Business, edited by Timo Saarinen, et al., IGI Global, 2005, pp. 295-308. https://doi.org/10.4018/978-1-59140-629-7.ch020
APA
Tinnila, M. & Lauraeus-Niinivaara, T. (2005). Envisioning the Future of a Multi-Channel World By 2020. In T. Saarinen, M. Tinnilä, & A. Tseng (Eds.), Managing Business in a Multi-Channel World: Success Factors for E-Business (pp. 295-308). IGI Global. https://doi.org/10.4018/978-1-59140-629-7.ch020
Chicago
Tinnila, Markku, and Theresa Lauraeus-Niinivaara. "Envisioning the Future of a Multi-Channel World By 2020." In Managing Business in a Multi-Channel World: Success Factors for E-Business, edited by Timo Saarinen, Markku Tinnilä, and Anne Tseng, 295-308. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-629-7.ch020
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