ERP Implementation Model, Research Findings, and its Applications to Government

ERP Implementation Model, Research Findings, and its Applications to Government

Girish H. Subramanian (Penn State University at Harrisburg, USA) and Alan R. Peslak (Penn State University, USA)
DOI: 10.4018/978-1-60960-863-7.ch002
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An ERP implementation model is developed with the help of a review of relevant literature. This implementation model has four phases: preparation and training, transition, performance and usefulness, and maintenance. Research findings from our study provide empirical support for the ERP implementation model. For the purpose of this chapter, we use content analysis of the structured interviews to come up with solutions and recommendations for ERP implementation in government. We finally present the conclusion and future directions.
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Boudreau and Robey(2005) suggest that it is important to obtain acceptance of ERP systems. Currently they note that if not successfully implemented, users may work around the system and otherwise doom the project to costly duplication of effort, or worse, system failure. A phased implementation approach is highlighted in Robey et al, (2002).

Systems development theory uses the concept of a lifecycle and stages in the lifecycle to indicate development of information systems. The waterfall model, incremental model, RAD (rapid application development) model and spiral model are some of the systems development methods prevalent in the literature (Pressman, 2004). Newer approaches to systems development address component-based development using off-the-shelf packages, agile development and the unified process for object-oriented software development (Pressman, 2004). The newer approaches have fewer stages in the development of systems. For example, the unified process model which draws upon the best practices of conventional software process models (Pressman, 2004) has inception, elaboration, construction and transition phases.

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