ERP Quality: Do Individuals Matter?

Abstract

A dramatic increase in the number of corporate organisations using or implementing ERP systems across a range of different markets and functional units has transpired in the past decade. This saturation in the corporate world has led to the significant uptake of these types of Information Systems by universities around the world. The corporate use of Enterprise Resource Planning (ERP) systems has been well discussed in the literature; therefore, this chapter brings a focus to the critical use of ERP systems within university environments. The need for supporting both the individual and the organization is an important aspect frequently missed by technology solutions. The definitions of ERP suggest they are far-reaching and all-encompassing, but do ERP systems meet the quality requirements of individual users?