Evaluating the Management of Enterprise Systems with the Balanced Scorecard

Michael Rosemann

doi:10.4018/978-1-878289-90-2.ch011

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Evaluating the Management of Enterprise Systems with the Balanced Scorecard

Michael Rosemann

Source Title: Information Technology Evaluation Methods and Management

DOI: 10.4018/978-1-878289-90-2.ch011

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Abstract

The management of Enterprise Systems (ES) software consists of two main tasks: the implementation and the use, stabilisation and change of this comprehensive software. The Balanced Scorecard, a framework originally developed in order to structure the performance measurement for an enterprise or a department, can also be used for the evaluation of ES software. Adapting the Balanced Scorecard and adding a new fifth project perspective allows the comprehensive evaluation of Enterprise Systems and represents an alternative IT evaluation approach. It supports the time consuming implementation of enterprise systems as well and the benefits realization stage. Furthermore, the application of the Balanced Scorecard for IT evaluation represents a novel application area for this strategic management concept.

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Evaluating the Management of Enterprise Systems with the Balanced Scorecard

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