MLA
Legner, Christine. "The Evolving Portfolio of Business-to-Business E-Services: Service and Channel Innovation." Electronic Services: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 348-368. https://doi.org/10.4018/978-1-61520-967-5.ch022
APA
Legner, C. (2010). The Evolving Portfolio of Business-to-Business E-Services: Service and Channel Innovation. In I. Management Association (Ed.), Electronic Services: Concepts, Methodologies, Tools and Applications (pp. 348-368). IGI Global. https://doi.org/10.4018/978-1-61520-967-5.ch022
Chicago
Legner, Christine. "The Evolving Portfolio of Business-to-Business E-Services: Service and Channel Innovation." In Electronic Services: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 348-368. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-967-5.ch022
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