MLA
Murray, Kyle B. "Experiencing Quality: The Impact of Practice on Customers' Preferences for and Perceptions of Electronic Interfaces." Contemporary Research in E-Marketing, Volume 1, edited by Sandeep Krishnamurthy, IGI Global, 2005, pp. 130-148. https://doi.org/10.4018/978-1-59140-372-2.ch006
APA
Murray, K. B. (2005). Experiencing Quality: The Impact of Practice on Customers' Preferences for and Perceptions of Electronic Interfaces. In S. Krishnamurthy (Ed.), Contemporary Research in E-Marketing, Volume 1 (pp. 130-148). IGI Global. https://doi.org/10.4018/978-1-59140-372-2.ch006
Chicago
Murray, Kyle B. "Experiencing Quality: The Impact of Practice on Customers' Preferences for and Perceptions of Electronic Interfaces." In Contemporary Research in E-Marketing, Volume 1, edited by Sandeep Krishnamurthy, 130-148. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-372-2.ch006
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