MLA
Cruz, Pedro, et al. "Exploring the Factors Behind the Resistance to Mobile Banking in Portugal." Developing Technologies in E-Services, Self-Services, and Mobile Communication: New Concepts, edited by Ada Scupola, IGI Global, 2011, pp. 200-218. https://doi.org/10.4018/978-1-60960-607-7.ch011
APA
Cruz, P., Laukkanen, T., & Muñoz, P. (2011). Exploring the Factors Behind the Resistance to Mobile Banking in Portugal. In A. Scupola (Ed.), Developing Technologies in E-Services, Self-Services, and Mobile Communication: New Concepts (pp. 200-218). IGI Global. https://doi.org/10.4018/978-1-60960-607-7.ch011
Chicago
Cruz, Pedro, Tommi Laukkanen, and Pablo Muñoz. "Exploring the Factors Behind the Resistance to Mobile Banking in Portugal." In Developing Technologies in E-Services, Self-Services, and Mobile Communication: New Concepts, edited by Ada Scupola, 200-218. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-60960-607-7.ch011
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