Factors that Contribute to Students’ Course Satisfaction While Attending Online or Distance Learning Courses

Factors that Contribute to Students’ Course Satisfaction While Attending Online or Distance Learning Courses

Dinah A. Esquivel (Esquivel Consulting LLC, USA)
DOI: 10.4018/978-1-4666-4482-3.ch010
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Abstract

This case analyzed what factors contribute to students’ satisfaction levels in online classes, and how the instructors’ nonverbal immediacy impacts those factors. Surveys were administered to participants that have taken a minimum of one online course. Data was analyzed to identify the specific factors that positively and negatively impact student satisfaction levels.

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