Chapter 11 provides a deep dive into the key questions and decision points in the finding and discovery stage of the life cycle. Experience suggests that there are 42 key questions to ask as you develop a strategy to support the creation and capture of information. The questions also form the basis of an audit of information assets. An audit should ask and answer all of the questions listed in this chapter. From these answers you should be able to judge the strength or weakness of assets in this stage of their life cycles.
These questions are organized into five easy to remember categories to help you work through them as you work on your strategy. We do not offer answers to these questions because only you can determine which answers best suit your environment. There is no single right or wrong answer. Short explanations are provided for key concepts as background and context. These explanations also serve as a working reference source for both business and information professionals.
Your strategy should explain….
What information your internal stakeholders are trying to find?
What they think of when they look for information?
What they know when they look for information?
What different sources do they go to find information?
What they know about existing information assets?
What results satisfy their information needs?
Finding strategies they prefer – searching, browsing, a hybrid or combined approach?