MLA
Keskinen, A., and T. Kuosa. "Foundation for Citizen-Oriented E-Governance Models." Encyclopedia of Digital Government, edited by Ari-Veikko Anttiroiko and Matti Malkia, IGI Global, 2007, pp. 833-840. https://doi.org/10.4018/978-1-59140-789-8.ch126
APA
Keskinen, A. & Kuosa, T. (2007). Foundation for Citizen-Oriented E-Governance Models. In A. Anttiroiko & M. Malkia (Eds.), Encyclopedia of Digital Government (pp. 833-840). IGI Global. https://doi.org/10.4018/978-1-59140-789-8.ch126
Chicago
Keskinen, A., and T. Kuosa. "Foundation for Citizen-Oriented E-Governance Models." In Encyclopedia of Digital Government, edited by Ari-Veikko Anttiroiko and Matti Malkia, 833-840. Hershey, PA: IGI Global, 2007. https://doi.org/10.4018/978-1-59140-789-8.ch126
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