From Smart Concept to Desired Experiences

From Smart Concept to Desired Experiences

Cristina Caramelo Gomes (Lusiada University of Lisbon, Portugal)
DOI: 10.4018/978-1-7998-3628-5.ch011
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The development and implementation of ICT solutions changed the built environment. Objects from daily human routines and services, while aiming for sustainable and inclusive qualified solutions, challenged the countless possibilities of interaction between individuals, individuals and products, and products and products. Smart cities associate intelligence to environments and products to boost functionalities, uses, and experiences. The design of smart cities, from the spatial relations, objects interactions, and services availability must be user oriented to satisfy users' needs and expectations, while promoting qualified experiences. From real and questionable solutions, due to technical or functional orientation, emerges the need to observe human perception, reaction, and behavior to understand how it is possible to improve the experience. The aim of this chapter is to highlight the need of a different approach to the conceptualization of smart cities, environments, products, and services, emphasizing an emotionally appealing experience.
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How To Understand The Smart Concept?

What does ‘smart concept’ mean? A quick search on internet can lead the reader to the understanding of the acronym SMART which, according to Doran (1981), offers the standards to orientate a setting of goals which were created focused on corporations, departments or sections of them - in fact, the concept can be extended to almost everything and this can include city sustainability, object’s performance, and an individual’s professional and personal paths. Giving purpose to the expression SMART:

  • S - specifies the spot of an area for improvement;

  • M – measures an indicator of improvement;

  • A – assigns the activity(ies) to the one who will unfold it;

  • R – realistic suggestion of the results that can be achieved with the existing resources;

  • T – time related, suggests when the expected and (previously) defined results can be achieved.

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