Functional Requirements - Email Management

Functional Requirements - Email Management

Len Asprey (Practical Information Management Solutions Pty Ltd., Australia) and Michael Middleton (Queensland University of Technology, Australia)
DOI: 10.4018/978-1-59140-055-4.ch013


In Chapter 4, we indicated that there were various technology options available to organizations for capturing email as a record of a business transaction. We briefly examined the characteristics of two options for capturing email: • Direct capture of email using an email management system; and • End-user-invoked capture of email by saving an email to a DMS. In this chapter, we examine the functional requirements that may be appropriate when compiling a specification for managing email using either the direct capture method or save to DMS. The objectives are as follows: • Consider requirements for managing email that evidences a business transaction or activity. • Consider some technology solution options. • Review the functionality that might apply when defining requirements for capturing email as a record of a business transaction or activity.

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