MLA
Moraga, Mª Ángeles, et al. "A General View of Quality Models for Web Portals and a Particularization to E-Banking Domain." Electronic Services: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 426-443. https://doi.org/10.4018/978-1-61520-967-5.ch027
APA
Moraga, M. Á., Córdoba, J., Calero, C., & Cachero, C. (2010). A General View of Quality Models for Web Portals and a Particularization to E-Banking Domain. In I. Management Association (Ed.), Electronic Services: Concepts, Methodologies, Tools and Applications (pp. 426-443). IGI Global. https://doi.org/10.4018/978-1-61520-967-5.ch027
Chicago
Moraga, Mª Ángeles, et al. "A General View of Quality Models for Web Portals and a Particularization to E-Banking Domain." In Electronic Services: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 426-443. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-967-5.ch027
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