A General View of Quality Models for Web Portals and a Particularization to E-Banking Domain

A General View of Quality Models for Web Portals and a Particularization to E-Banking Domain

Mª Ángeles Moraga (University of Castilla - La Mancha, Spain), Julio Córdoba (University of Alicante, Spain), Coral Calero (University of Castilla - La Mancha, Spain) and Cristina Cachero (University of Alicante, Spain)
DOI: 10.4018/978-1-61520-967-5.ch027
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Abstract

The success of Web portals has increased over time, in such a way that a portal user can choose among a wide variety of portals. Therefore, the presence of a Web portal in Internet will depend on its quality. In this chapter, several portal quality models are presented and compared. Moreover, one of the best portal quality model previously proposed has been adapted to the e-banking context. Finally, the new e-banking portal quality model has been compared with the original portal quality model, as well as with the main portal quality characteristics.

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