MLA
Chan, Ivy and Patrick Y.K. Chau. "Getting Knowledge Management Right: Lessons from Failure." Knowledge Management: Concepts, Methodologies, Tools, and Applications, edited by Murray E. Jennex, IGI Global, 2008, pp. 2021-2035. http://doi:10.4018/978-1-59904-933-5.ch167
APA
Chan, I., & Chau, P. Y. (2008). Getting Knowledge Management Right: Lessons from Failure. In Jennex, M. E. (Ed.), Knowledge Management: Concepts, Methodologies, Tools, and Applications (pp. 2021-2035). IGI Global. http://doi:10.4018/978-1-59904-933-5.ch167
Chicago
Chan, Ivy, and Patrick Y.K. Chau. "Getting Knowledge Management Right: Lessons from Failure." In Knowledge Management: Concepts, Methodologies, Tools, and Applications. edited by Murray E. Jennex, 2021-2035. Hershey, PA: IGI Global, 2008. http://doi:10.4018/978-1-59904-933-5.ch167
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