MLA
Riccucci, Norma M. and Marc Holzer. "A Global Comparative Analysis of Digital Governance Practices." Handbook of Research on E-Services in the Public Sector: E-Government Strategies and Advancements. IGI Global, 2011. 1-13. Web. 26 Apr. 2018. doi:10.4018/978-1-61520-789-3.ch001
APA
Riccucci, N. M., & Holzer, M. (2011). A Global Comparative Analysis of Digital Governance Practices. In A. Al Ajeeli, & Y. Al-Bastaki (Eds.), Handbook of Research on E-Services in the Public Sector: E-Government Strategies and Advancements (pp. 1-13). Hershey, PA: IGI Global. doi:10.4018/978-1-61520-789-3.ch001
Chicago
Riccucci, Norma M. and Marc Holzer. "A Global Comparative Analysis of Digital Governance Practices." In Handbook of Research on E-Services in the Public Sector: E-Government Strategies and Advancements, ed. Abid Thyab Al Ajeeli and Yousif A. Latif Al-Bastaki, 1-13 (2011), accessed April 26, 2018. doi:10.4018/978-1-61520-789-3.ch001
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