E-Government Adoption and Proliferation Across Different Stages of Evolution

E-Government Adoption and Proliferation Across Different Stages of Evolution

Amitabh Ojha (Indian Institute of Technology, Delhi, India), Rakhi Tripathi (Indian Institute of Technology, Delhi, India) and M. P. Gupta (Indian Institute of Technology, Delhi, India)
DOI: 10.4018/978-1-60960-601-5.ch007


Adoption by stakeholders is a key dimension of e-government success. Although some researchers have investigated the antecedents of e-government adoption by citizens, businesses, and other stakeholders, they have not studied the situation with regard to adoption and proliferation of e-government, as it progresses through various evolutionary stages. Assisted by relevant literature and authors’ experience, this chapter constructs the likely scenarios of e-government adoption and proliferation through the different stages of evolution. It emerges that each stage of e-government is associated with unique challenges and opportunities with respect to e-government proliferation and adoption by stakeholders. The circumstances presented by the individual stages for adoption and proliferation of e-government and ways to promote stakeholders’ adoption through those stages are discussed
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2. E-Government Stage Models

E-government stage models predict and describe the evolution of e-government and therefore they occupy an important place in literature. The stage models that have been frequently cited in literature, surfaced during the years 2000 and 2001. Since there are significant overlaps between those initial models, for the sake of brevity only two of the early models are reviewed here, namely Layne and Lee (2001) and UN and ASPA (2001). In addition, three of the more recent models i.e. Andersen and Henriksen (2006), Capgemini (Capgemini, 2007) and Klievink and Janssen (2009) are also visited.

2.1 Layne and Lee’s 4-Stage Model

Based on technical, organizational and managerial feasibilities, Layne and Lee (2001) have suggested that e-government is an evolutionary phenomenon, and they have posited a four-stage e-government growth model. The four stages are: (i) cataloguing, (ii) transaction, (iii) vertical integration, and (iv) horizontal integration. The Cataloguing stage involves online presence, catalogue presentation, and downloadable forms. Transaction stage includes services and forms online, and databases supporting online transactions. Vertical Integration implies that local systems are linked to higher level systems, within similar functional areas. And finally, the Horizontal Integration stage envisions that systems are integrated across different functions, thus making possible, an actual one stop portal for citizens.

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