MLA
Scholl, Hans J. ("Jochen"). "E-Government-Induced Business Process Change (BPC): An Empirical Study of Current Practices." Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, IGI Global, 2008, pp. 3857-3877. http://doi:10.4018/978-1-59904-947-2.ch281
APA
Scholl, H. J. (2008). E-Government-Induced Business Process Change (BPC): An Empirical Study of Current Practices. In Anttiroiko, A. (Eds.), Electronic Government: Concepts, Methodologies, Tools, and Applications (pp. 3857-3877). IGI Global. http://doi:10.4018/978-1-59904-947-2.ch281
Chicago
Scholl, Hans J. ("Jochen"). "E-Government-Induced Business Process Change (BPC): An Empirical Study of Current Practices." In Electronic Government: Concepts, Methodologies, Tools, and Applications. edited by Ari-Veikko Anttiroiko, 3857-3877. Hershey, PA: IGI Global, 2008. http://doi:10.4018/978-1-59904-947-2.ch281
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