MLA
Franzel, Joshua M., and David H. Coursey. "Government Web Portals: Management Issues and the Approaches of Five States." Digital Government: Principles and Best Practices, edited by Alexei Pavlichev and G. David Garson, IGI Global, 2004, pp. 63-77. https://doi.org/10.4018/978-1-59140-122-3.ch005
APA
Franzel, J. M. & Coursey, D. H. (2004). Government Web Portals: Management Issues and the Approaches of Five States. In A. Pavlichev & G. Garson (Eds.), Digital Government: Principles and Best Practices (pp. 63-77). IGI Global. https://doi.org/10.4018/978-1-59140-122-3.ch005
Chicago
Franzel, Joshua M., and David H. Coursey. "Government Web Portals: Management Issues and the Approaches of Five States." In Digital Government: Principles and Best Practices, edited by Alexei Pavlichev and G. David Garson, 63-77. Hershey, PA: IGI Global, 2004. https://doi.org/10.4018/978-1-59140-122-3.ch005
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