MLA
Dinnen, Rosalynn, and Ahmed Hassanien. "Handling Customer Complaints in the Hospitality Industry." Hospitality, Travel, and Tourism: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2015, pp. 1237-1260. https://doi.org/10.4018/978-1-4666-6543-9.ch070
APA
Dinnen, R. & Hassanien, A. (2015). Handling Customer Complaints in the Hospitality Industry. In I. Management Association (Ed.), Hospitality, Travel, and Tourism: Concepts, Methodologies, Tools, and Applications (pp. 1237-1260). IGI Global. https://doi.org/10.4018/978-1-4666-6543-9.ch070
Chicago
Dinnen, Rosalynn, and Ahmed Hassanien. "Handling Customer Complaints in the Hospitality Industry." In Hospitality, Travel, and Tourism: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 1237-1260. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-6543-9.ch070
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