The cyber health deficiencies from customer patient advocacy did not exist until September 2021. The exploratory research focuses on a recent conference advancing in healthcare equity through policy and practice from the lenses of the University of Washington Continuing Education Conference held on 19-20 October 2023. The conference consisted of professionals in the state of Washington who are physicians, nurses, and other medical personnel. It provided insights into the general trends and issues related to patient advocacy in the healthcare industry. In this research study, the authors discuss the statistical challenges and lack of aid in resolving disputes within healthcare providers, understanding insurance coverage, and ensuring that informed consent is obtained for medical procedures for prospective customers.
TopIntroduction
The challenge in the healthcare cyber market is the complexities of achieving equitable healthcare in North America (Kohan et al., 2023). The goal of the research is to demonstrate a correlation between “healthcare equity” and the industry's current utilization of healthcare information systems (HCIS) disparities (Choi, 2015; Water et al., 2016; Gil Manso et al., 2023). Establishing a relationship between these two mutually exclusive concepts provides additional information into the discovery of the issues surrounding patient advocacy and the impact of a lack of healthcare information systems (HCIS) within the industry (Martin & Shannon, 2023; Choi, 2015; Water et al., 2016; Gil Manso et al., 2023). There is mounting evidence declaring a positive correlation between both mutually exclusive concepts in the wake of growing concerns about patient advocacy, especially amongst minority ethnic groups in disadvantaged communities (Choi, 2015; Water et al., 2016; Gil Manso et al., 2023). The research aims to maximize the utilization of HCIS to generate a more robust patient advocacy system that is more transformational (Choi, 2015; Water et al., 2016; Gil Manso et al., 2023). Currently, the health care system contextually still needs to resolve an analytical fundamental challenge within the industry (Kohan et al., 2023). The significance of this research is to understand why these issues still exist despite technological advances critically.
The primary mission of healthcare providers is to preserve life and provide comfort (Kohan et al., 2023). Unfortunately, there are ethical questions surrounding patient advocacy for “people of color in underserved communities (Martin & Shannon, 2023).” The discomfort of continued healthcare advocacy has developed into a significant health challenge in the State of Washington (Hussain et al., 2023). Especially given the State of Washington's continued challenges as one of the highest “homeless populations” in the country. According to DSHS and DBR (2022), client counts and service costs for the State of Washington are approximately 40% as of FY2017. The need for patient advocacy is to understand the deficiencies within the healthcare field that are undeniable (Choi, 2015). The most common Ethnicity among patient advocates. See Table 1. Most Common Ethnicity among Patient Advocates (Zippia, 2023).
Table 1. Most common ethnicity among patient advocates (Zippia, 2023)
| Ethnicity Among Patient Advocates | Percentage |
| White | 53.2% |
| Hispanic or Latino | 23.6% |
| Black or African-American | 10.5% |
| Asian | 6.8% |
| Unknown | 5.2% |
| American Indian and Alaska Native | 0.7% |