Hotels Pricing at Travel Search Engines

Hotels Pricing at Travel Search Engines

Anastasios A. Economides (University of Macedonia, Greece) and Antonia Kontaratou (University of Macedonia, Greece)
DOI: 10.4018/978-1-4666-1861-9.ch020
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Web 2.0 applications have been increasingly recognized as important information sources for consumers, including the domain of tourism. In the center of the travelers’ interest is the use of these applications in order to compare and choose hotels for their accommodation at various tourism destinations. It is important to investigate the issues related to the presence of the hotels on some of the most dominant tourism search engines and to the prices that they present. This paper compares the search engines and determines whether the cheapest and to the most complete one can be discovered. This paper focuses on analyzing the hotel prices presented on their official websites and on the following eight tourism search engines:,,,,,,, and The data analysis, by the use of the descriptive statistics, showed that only 23% of the hotels examined are found at all the search engines. Furthermore, the price analysis showed that there are differences among the search engines. Although some search engines statistically give lower prices, there is not a single search engine that always gives the lowest price for every hotel.
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Theoretical Foundations & Background

By the early 1990s when the Web diffusion started, the ICT evolution led now days to Web 2.0. People with common interests can be gathered in online communities that provide the users with a collection of various interaction possibilities (Miguens et al., 2008). New terms such as social networking, consumer generated content and word of mouth are widely used and therefore it is important to make a reference to them.

Web 2.0 Technologies

The term Web 2.0 emerged in late 2004 in the work of Tim O’Reilly. This term is used in order to describe the new generation of the World Wide Web and is associated to web applications that allow and facilitate interactive information sharing and collaboration among the users. The website is no longer just a static page but it is turned into a dynamic platform which allows users the autonomous generation of content and gives them the possibility of expressing their own experiences (Litvin et al., 2008). By the use of the technology, the Web is evolving from a business-to-consumer marketing media to one where peer-to-peer generation and sharing of data are the basis (O’ Connor, 2008). This can be easily shown as new forms of websites are created, of which the basic characteristic is the ability of sharing information and content online, as the consumer-user of the website can present his/her opinion, reviews and ratings concerning a specific product or service. The content added by the consumer is called “consumer-generated content” (Burgess et al., 2009) and the websites that give their users this opportunity are a form of social networking and constitute the epitome of Web 2.0.

The basic Web 2.0 technologies and applications in the first place are the wikis, the blogs, the RSS and the peer-to-peer networks (Tredinnick, 2006). However, the business models (e.g., social network sites) come on the top of all the technological innovations. They constitute information sources and include price comparison services. The exploitation of user contributed content adds value to commercial services. The Web 2.0 business models give users the opportunity to participate interactively and derive profitable returns by spreading information online and by reading other users’ generated content (UGC). This form of communication that refers to interpersonal communication among consumers concerning their personal experiences with a firm or a product is called “Word of Mouth (WOM) communication” (Duhan et al., 1997).

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