MLA
Aldiri, Khalid, et al. "The Human Face of E-Business: Engendering Consumer Initial Trust Through the Use of Images of Sales Personnel on E-Commerce Web Sites." Electronic Business: Concepts, Methodologies, Tools, and Applications, edited by In Lee, IGI Global, 2009, pp. 1503-1525. https://doi.org/10.4018/978-1-60566-056-1.ch093
APA
Aldiri, K., Hobbs, D., & Qahwaji, R. (2009). The Human Face of E-Business: Engendering Consumer Initial Trust Through the Use of Images of Sales Personnel on E-Commerce Web Sites. In I. Lee (Ed.), Electronic Business: Concepts, Methodologies, Tools, and Applications (pp. 1503-1525). IGI Global. https://doi.org/10.4018/978-1-60566-056-1.ch093
Chicago
Aldiri, Khalid, Dave Hobbs, and Rami Qahwaji. "The Human Face of E-Business: Engendering Consumer Initial Trust Through the Use of Images of Sales Personnel on E-Commerce Web Sites." In Electronic Business: Concepts, Methodologies, Tools, and Applications, edited by In Lee, 1503-1525. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-056-1.ch093
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