MLA
Clarke, Steve, et al. "Human Issues and Computer Interaction: A Study of a U.K. Police Call Centre." Issues of Human Computer Interaction, edited by Anabela Sarmento, IGI Global, 2004, pp. 321-334. https://doi.org/10.4018/978-1-59140-191-9.ch016
APA
Clarke, S., Lehaney, B., & Evans, H. (2004). Human Issues and Computer Interaction: A Study of a U.K. Police Call Centre. In A. Sarmento (Ed.), Issues of Human Computer Interaction (pp. 321-334). IGI Global. https://doi.org/10.4018/978-1-59140-191-9.ch016
Chicago
Clarke, Steve, Brian Lehaney, and Huw Evans. "Human Issues and Computer Interaction: A Study of a U.K. Police Call Centre." In Issues of Human Computer Interaction, edited by Anabela Sarmento, 321-334. Hershey, PA: IGI Global, 2004. https://doi.org/10.4018/978-1-59140-191-9.ch016
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