ICT Management and Compliance: An Action Research Project

Abstract

This chapter presents an action research study for the integrated management of ICT and standards compliance. The case reports on a technological institute with multiple certifications. There are an increasing number of nonprofit organizations that adopt international standards such as ISO9001. ICT becomes critical in this context and must be integrated with the standards requirements, the stakeholders' needs, and the organizational processes. Moreover, combining digital- and paper-based compliance brings challenges to the organizational users and to external auditors. The proposed approach guides ICT management in highly regulated contexts. In the practical case, ICT and compliance become two sides of a single coin. The findings may assist nonprofit organizations in dealing with the increasing pressure of regulations worldwide.