Impact of Human Interaction in Agile-Oriented Content Delivery in Learning Environments

Impact of Human Interaction in Agile-Oriented Content Delivery in Learning Environments

Salman Abdul Moiz (University of Hyderabad, India)
DOI: 10.4018/978-1-7998-1279-1.ch016


In this chapter, a linear process model is proposed for outcome-based education. Then an agile-based approach is presented that aims to integrate the Instruction design and student assessment to improve the quality of design and delivery. An agile process model suitable for virtual learning environments is proposed. The agile project management artifacts that include a content story, test plan, etc. are being used in the education domain. There is a need for human interaction in the teaching and learning process to improve the outcomes. The feedback generated after the student assessment process will help in improving the process of content designing and delivery in subsequent increments. The proposed agile model for the virtual learning environment is adapted for a graduate course offering. Based on the continuous assessments and feedbacks, various instructional methods are used for the delivery of the course. The results show that there is an improvement in student's grades, learning outcomes, and there is a considerable reduction in failures and dropout rates.
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Traditional education process models are plan-driven, and the assessments are in the form of formative and summative assessments. Learners give feedback at the end of the course, which may be used to improve the content design and delivery for subsequent course offerings. According to Uppal et al. (2018), a satisfactory e-learning experience is possible only when more services are offered apart from the learning material. An extended SEQ VQUAL model compares customer expectation and customer experience, which helps at a later stage after content design and delivery. Chatterjee (2016) proposed a quality assurance method for e-learning quality, which uses the Kirkpatrick model. They introduced several parameters to design and assess various building blocks of the e-learning system. However, it still follows a linear approach, and such measures don’t help the learner of that course.

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