MLA
Joia, L. "The Impact of RFID Technology on a Firm's Customer Capital: A Prospective Analysis in the Retailing Industry." Strategies for Information Technology and Intellectual Capital: Challenges and Opportunities, edited by Luiz Antonio Joia , IGI Global, 2007, pp. 231-245. https://doi.org/10.4018/978-1-59904-081-3.ch015
APA
Joia, L. (2007). The Impact of RFID Technology on a Firm's Customer Capital: A Prospective Analysis in the Retailing Industry. In L. Joia (Ed.), Strategies for Information Technology and Intellectual Capital: Challenges and Opportunities (pp. 231-245). IGI Global. https://doi.org/10.4018/978-1-59904-081-3.ch015
Chicago
Joia, L. "The Impact of RFID Technology on a Firm's Customer Capital: A Prospective Analysis in the Retailing Industry." In Strategies for Information Technology and Intellectual Capital: Challenges and Opportunities, edited by Luiz Antonio Joia , 231-245. Hershey, PA: IGI Global, 2007. https://doi.org/10.4018/978-1-59904-081-3.ch015
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