MLA
Serenko, Alexander. "Importance of Interface Agent Characteristics from End-User Perspective." Human Computer Interaction: Concepts, Methodologies, Tools, and Applications, edited by Chee Siang Ang and Panayiotis Zaphiris, IGI Global, 2009, pp. 1069-1078. https://doi.org/10.4018/978-1-87828-991-9.ch067
APA
Serenko, A. (2009). Importance of Interface Agent Characteristics from End-User Perspective. In C. Ang & P. Zaphiris (Eds.), Human Computer Interaction: Concepts, Methodologies, Tools, and Applications (pp. 1069-1078). IGI Global. https://doi.org/10.4018/978-1-87828-991-9.ch067
Chicago
Serenko, Alexander. "Importance of Interface Agent Characteristics from End-User Perspective." In Human Computer Interaction: Concepts, Methodologies, Tools, and Applications, edited by Chee Siang Ang and Panayiotis Zaphiris, 1069-1078. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-87828-991-9.ch067
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