MLA
Sahin, Dicle Yurdakul, and Deniz Tursel Eliiyi. "Improving Performance and Customer Satisfaction via the Use of Information Technologies in Public Transportation and Logistics Systems." Public Sector Reform Using Information Technologies: Transforming Policy into Practice, edited by Thanos Papadopoulos and Panagiotis Kanellis, IGI Global, 2012, pp. 212-222. https://doi.org/10.4018/978-1-60960-839-2.ch012
APA
Sahin, D. Y. & Eliiyi, D. T. (2012). Improving Performance and Customer Satisfaction via the Use of Information Technologies in Public Transportation and Logistics Systems. In T. Papadopoulos & P. Kanellis (Eds.), Public Sector Reform Using Information Technologies: Transforming Policy into Practice (pp. 212-222). IGI Global. https://doi.org/10.4018/978-1-60960-839-2.ch012
Chicago
Sahin, Dicle Yurdakul, and Deniz Tursel Eliiyi. "Improving Performance and Customer Satisfaction via the Use of Information Technologies in Public Transportation and Logistics Systems." In Public Sector Reform Using Information Technologies: Transforming Policy into Practice, edited by Thanos Papadopoulos and Panagiotis Kanellis, 212-222. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-60960-839-2.ch012
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