MLA
Iversen, Jakob Holden, et al. "Improving PC Services at Oshkosh Truck Corporation." Annals of Cases on Information Technology: Volume 6, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2004, pp. 330-351. https://doi.org/10.4018/978-1-59140-259-6.ch019
APA
Iversen, J., Eierman, M., & Philip, G. (2004). Improving PC Services at Oshkosh Truck Corporation. In M. Khosrow-Pour, D.B.A. (Ed.), Annals of Cases on Information Technology: Volume 6 (pp. 330-351). IGI Global. https://doi.org/10.4018/978-1-59140-259-6.ch019
Chicago
Iversen, Jakob Holden, Michael A. Eierman, and George C. Philip. "Improving PC Services at Oshkosh Truck Corporation." In Annals of Cases on Information Technology: Volume 6, edited by Mehdi Khosrow-Pour, D.B.A., 330-351. Hershey, PA: IGI Global, 2004. https://doi.org/10.4018/978-1-59140-259-6.ch019
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