MLA
Harrell, David. "The Influence of Consumer-Generated Content on Customer Experiences and Consumer Behavior." Social Software and Web 2.0 Technology Trends, edited by P. Candace Deans, IGI Global, 2009, pp. 18-28. https://doi.org/10.4018/978-1-60566-122-3.ch002
APA
Harrell, D. (2009). The Influence of Consumer-Generated Content on Customer Experiences and Consumer Behavior. In P. Deans (Ed.), Social Software and Web 2.0 Technology Trends (pp. 18-28). IGI Global. https://doi.org/10.4018/978-1-60566-122-3.ch002
Chicago
Harrell, David. "The Influence of Consumer-Generated Content on Customer Experiences and Consumer Behavior." In Social Software and Web 2.0 Technology Trends, edited by P. Candace Deans, 18-28. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-122-3.ch002
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