Information and Document Flows in Organizational Environments

Information and Document Flows in Organizational Environments

Natalia Marinho do Nascimento (State University of Londrina, Brazil), María Manuela Moro Cabero (University of Salamanca, Spain) and Marta Lígia Pomim Valentim (São Paulo State University (UNESP), Brazil)
Copyright: © 2021 |Pages: 22
DOI: 10.4018/978-1-7998-6512-4.ch012
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Abstract

Information and document flows are essential to support all functions and activities in an organization. Information and knowledge flows in an organization are monitored; however, they are not always well managed, and members of the organization rarely perceive how and how much they contribute to their administrative processes. The purpose of this chapter is to analyze how information and document flow can be managed within an organization in a way that optimizes the access and retrieval efficiency. It is qualitative and descriptive research. The authors conclude that (a) recognition and mapping of information and document flows are fundamental for their efficient management and (b) the use of ISO records management standards such as ISO/TR 26122:2008 is the basis for formal or structured information flows. An archivist is the professional best suited to manage that flow of information, including creation, adaptation, and implementation of improvements.
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Information And Document Flows In Organizational Environments

An archivist can and must work in an organizational environment; however, they must understand which skills are needed to work in different environments, as well as how to obtain those skills. The field of Archiving can contribute effectively to the efficiency of various organizational environments, applying archiving methods and techniques for records management and information management. This helps members of the organization attain their objectives since those activities provide important inputs for decision-making.

Previous research by Nascimento (2014) discovered a gap in the literature with respect to archiving in organizations. The authors encourage other researchers to explore that area of study. There are countless challenges for archivists given that they must earn their place by making good use of their skills and training, adapted to the needs of each sector, and thereby demonstrate in a practical and concrete way how much an archivist can contribute to the organization.

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