MLA
Butler, Tom, and Brian Fitzgerald. "The Institutionalization of User Participation for Systems Development in Telecom Eireann." Success and Pitfalls of Information Technology Management, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 1999, pp. 68-86. https://doi.org/10.4018/978-1-878289-56-8.ch007
APA
Butler, T. & Fitzgerald, B. (1999). The Institutionalization of User Participation for Systems Development in Telecom Eireann. In M. Khosrow-Pour, D.B.A. (Ed.), Success and Pitfalls of Information Technology Management (pp. 68-86). IGI Global. https://doi.org/10.4018/978-1-878289-56-8.ch007
Chicago
Butler, Tom, and Brian Fitzgerald. "The Institutionalization of User Participation for Systems Development in Telecom Eireann." In Success and Pitfalls of Information Technology Management, edited by Mehdi Khosrow-Pour, D.B.A., 68-86. Hershey, PA: IGI Global, 1999. https://doi.org/10.4018/978-1-878289-56-8.ch007
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