MLA
Horan, Thomas A. "Integrating the End User into Infrastructure Systems: A Customer Centric Approach to the Design and Function of Intelligent Transportation Systems." Information Management: Support Systems & Multimedia Technology, edited by George Ditsa, IGI Global, 2003, pp. 63-77. https://doi.org/10.4018/978-1-93177-741-4.ch005
APA
Horan, T. A. (2003). Integrating the End User into Infrastructure Systems: A Customer Centric Approach to the Design and Function of Intelligent Transportation Systems. In G. Ditsa (Ed.), Information Management: Support Systems & Multimedia Technology (pp. 63-77). IGI Global. https://doi.org/10.4018/978-1-93177-741-4.ch005
Chicago
Horan, Thomas A. "Integrating the End User into Infrastructure Systems: A Customer Centric Approach to the Design and Function of Intelligent Transportation Systems." In Information Management: Support Systems & Multimedia Technology, edited by George Ditsa, 63-77. Hershey, PA: IGI Global, 2003. https://doi.org/10.4018/978-1-93177-741-4.ch005
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